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July 2016.The internet has made the world feel so much smaller. Heart Disease and Stroke Cost America Nearly $1 Billion a Day in Medical Costs, Lost Productivity. Ibid, National Center for Health Statistics.Chronic Diseases: The Leading Causes of Death and Disability in the United States. Centers for Disease Control and Prevention.So, next time you receive a call from UHC, please go ahead and answer. Healthy Pregnancy – If you participate in UHC’s Healthy Pregnancy Program, you may receive calls from the program’s experienced nurses offering educational services and health resources.Recent Hospitalization – If you’ve recently experienced an inpatient hospital stay, you may receive a call from Care Coordination to confirm your receipt of after-care instructions, medications, medical equipment and other needs.Wellness Coaching – Following completion of your Health Assessment, you may receive a call from a UHC wellness coach to discuss available coaching programs and strategies to help you work toward your wellness goals.Indeed, both programs work together to create an inclusive benefit for members, thereby making participant lives easier by simplifying the effective management of their diabetes. Participation in the CVS program also brings other perks, including one-on-one pharmacy counseling and two annual MinuteClinic diabetes health evaluations (at no out-of-pocket cost). Both programs stand to supplement one another – while UHC Diabetes Disease Management program members can continue to receive high touch, comprehensive and ongoing engagement (via telephonic outreach and coaching from a Registered Nurse), simultaneous participation in CVS Caremark’s Transform Diabetes Care with Livongo can provide additional real-time outreach (via phone, email or text) from Livongo’s Certified Diabetes Educators (CDEs) based on blood glucose testing outcomes. Through cross-platform care coordination, both UHC’s and CVS Caremark’s diabetes management programs can work together to provide program participants maximized care without overlap.

How does the UHC Diabetes Disease Management Program coordinate with CVS Caremark’s Transform Diabetes Care with Livongo? From improving self-care to identifying warning signs to providing access to resources for assistance, UHC’s condition management programs share the goal of reducing members’ need for urgent/emergency services and improving their quality of life. Once identified, members are contacted by UHC to develop personal care plans. Program members are identified through several methods, including claims history, health assessments, Inpatient Care Advocacy and referrals (NurseLine, physician, or self-referrals). By allowing participants to gain a better understanding of their conditions (including better ways to manage their conditions, recognize symptoms, etc.), the program decreases unnecessary hospitalizations and emergency room visits, thereby reducing participant medical costs and improving their quality of life. Why? Because these diseases require longer and more sophisticated clinical support to help members make informed decisions about their care. With national healthcare costs continuing to rise, especially for chronic conditions, GW has partnered with UHC to offer Disease Management programs for eligible employees living with asthma, coronary artery disease (CAD), chronic obstructive pulmonary disease (COPD), diabetes and heart failure. 4 These numbers may scare you, but, unfortunately, they only scratch the surface of the chronic disease epidemic we face. 3 One in three adults could have diabetes by 2050.

2 Every 42 seconds, someone has a heart attack. 1 Over seventeen million adults have asthma.

One in four adults has two or more chronic conditions. Below, we list a few reasons why UHC may be calling you. Indeed, the service can help connect you with resources and benefits that you may not have been aware you had. Often, UHC tries to contact plan members regarding a health program or service available to them, or to offer information that may aid health management or improvement. You experience a sudden urge to send the call to voicemail – don’t! You look down at the screen and recognize the number: it’s UnitedHealthcare (UHC).